FAQ

QUESTIONS ABOUT GLOBAL EVENTS

What is an announcement, a security information, an alert and a special alert?

ANNOUNCEMENT

An announcement is an information about a security-related event that can be expected in the future, such as strikes and demonstrations.

SECURITY INFORMATION

A security information is an incident information you receive via email when setting a favourite on the global events page or for a specific country on the country risks page. Once the system detects an incident that matches your favourite, you will receive an email with the incident information.

Please note that security information do not include recommendations.

Additionally, you can schedule a periodic alert digest of all events which match this favourite.

ALERT

An alert is an email information about an incident in the farther surroundings of your registered location. This incident is unlikely to affect you directly. However, you should be notified about it. For each incident that triggers an alert, the system sends different emails – one is tailored to you as the traveller, the other is tailored to your travel manager.

SPECIAL ALERT

In the event of a special alert, it cannot be ruled out that a traveller is directly affected by a security incident that can pose a threat to life and health. The platform directly contacts affected travellers via phone call in order to detect their status. In addition, the traveller receives the incident information via email, including behavioural guidelines to reduce the risk in the vicinity of the event. For each incident that triggers a special alert, the system sends different emails – one is tailored to you as the traveller, the other is tailored to your travel manager.